Respecting and protecting your Personal Information (please refer to the definition of Personal Information at the end of this policy statement) is very important to us. It is also a Constitutional right, legal and good business practice requirement, which we take very seriously.
We or the companies who provide or assist with the solutions you require need to collect, use and keep your Personal Information as prescribed by relevant laws and regulations and for reasons such as:
Any additional information or concerns can be found and raised with the Information Regulator, who can be contacted as shared below, but please feel free to contact us first to discuss any questions or concerns you may have:
Tel: +27 (0)12 406 4818
Your Personal Information is defined by the Protection of Personal Information Act (the Act) as: “means information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person, including, but not limited to— (a) information relating to the race, gender, sex, pregnancy, marital status, national, ethnic or social origin, colour, sexual orientation, age, physical or mental health, well-being, disability, religion, conscience, belief, culture, language and birth of the person; (b) information relating to the education or the medical, financial, criminal or employment history of the person; (c) any identifying number, symbol, e-mail address, physical address, telephone number, location information, online identifier or other particular assignment to the person; (d) the biometric information of the person; (e) the personal opinions, views or preferences of the person; (f) correspondence sent by the person that is implicitly or explicitly of a private or confidential nature or further correspondence that would reveal the contents of the original correspondence; (g) the views or opinions of another individual about the person; and (h) the name of the person if it appears with other personal information relating to the person or if the disclosure of the name itself would reveal information about the person”.
We respect your privacy and are committed to protect and responsibly manage your personal information. To comply with the new Protection of Personal Information (POPI) Act, we require your consent and authorisation to process your personal information, including your special personal information as defined by the POPI Act, which we collect and process to enable us to provide the services, assistance and/or product solutions you may require. The POPI Act defines the “processing” of personal information as:
“… any operation or activity or any set of operations, whether or not by automatic means, concerning personal information, including—
(a) the collection, receipt, recording, organisation, collation, storage, updating or modification, retrieval, alteration, consultation or use;
(b) dissemination by means of transmission, distribution or making available in any other form; or
(c) merging, linking, as well as restriction, degradation, erasure or destruction of information.”
We will collect the minimum required information from you and we will process your personal information only for the purposes for which it was collected or as agreed with you. These purposes include:
Apart from the above reasons, we will also process your personal information to comply with legal and regulatory requirements or industry codes to which we subscribe or which apply to us, or when it is otherwise allowed by law.
There will be times when we may need to share your personal information with third-party service providers and/or operators who will be involved in the delivery of products or services to you or us, in support of our service offerings to you and our business. An ‘operator’ is defined by the POPI Act as: “…a person who processes personal information for a responsible party in terms of a contract or mandate, without coming under the direct authority of that party”. We are the responsible party concerning your personal information.
There are also times when we will use the information systems of these third-party operators to process your personal information to help us in providing you with the required serv ices and/or products and services. These operator systems currently include:
MTN, Vodacom, CellC, Telkom, MTC, TN Mobile, Airtel, Safaricom, roaming network partners or similar mobile network operator systems in different regions that form part of our service offering.
We are required by law to have agreements in place with these operators to ensure that they protect and process personal information securely.
As a client, you have the right, at any time:
to ask us to update, correct, or delete your personal information, which includes the authority and consent provided in this form;
- to object to the processing of your personal information;
- to withdraw your consent;
- to complain to the Information Regulator, whose contact details are Tel: +27 (0)12 406 4818 / Email: firstname.lastname@example.org.
You may discuss or clarify any uncertainties in this regard with us before accepting.
Last updated 1 July 2021