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Frequently asked questions

What is the SIMcontrol Connectivity Management Platform?

SIMcontrol is an innovative B2B connectivity management platform that allows businesses to better manage and control their SIM cards and cellular IoT devices efficiently across multiple local and global mobile networks on a single account. This removes the need to deal with each mobile network directly. More than just a platform, SIMcontrol also offers bulk SIM supply and experienced technical support.

How does SIMcontrol work?

SIMcontrol provides you with a single online account to monitor and manage your entire SIM base, whether you use Prepaid, Contract/Postpaid, Private APN or Global IoT Roaming SIMs. Our system is deeply integrated with major mobile networks, which allows us to get the information we need to better manage and control SIM cards using data, airtime or SMS bundles, without having to depend on delayed call billing records. It supports 2G, 3G, 4G (LTE), 5G & NB-IoT connectivity types.

Which features does SIMcontrol offer?

SIMcontrol offers unique self-help features such as real-time data & airtime usage monitoring, cost control, SIM lifecycle management, SIM administration & provisioning, alerts and API integration capabilities. You can set up custom SIM-level quota and spend rules, and the platform ensures that your SIMs are always active and online. Pooled data shared between networks, custom data routing, firewalling and IP radius options are ideal for new-generation corporate networks. Advanced reporting provides insight into your entire SIM base.

How can SIMcontrol benefit my business?

SIMcontrol helps businesses to manage their cellular connectivity performance, risks and costs more effectively, while reducing operational complexities. Enhanced security of critical device connectivity ensures compliance for IoT devices. Real-time monitoring and reporting features also provide valuable insights into your data usage patterns, enabling better decision-making and spend optimisation.

Is SIMcontrol flexible and adaptable to changing business needs?

SIMcontrol is designed with flexibility in mind. We understand that businesses evolve and change at speed, and so our platform allows you to add/suspend SIMs or change usage rules and configurations at any time. All our services are offered with no fixed long-term contracts, allowing you to scale up or down as you need.

Does SIMcontrol support multiple mobile networks?

Yes, SIMcontrol has been designed to support multiple local and roaming mobile networks. In South Africa we support multiple SIM types from MTN, Vodacom, Telkom and CellC. We also support selected global IoT roaming networks. This provides a single, unified platform for managing all your SIM cards and IoT devices, regardless of the network they are on. We also offer our service through network partners in Namibia (MTC) , Botswana (Mascom), Kenya (Airtel & Safaricom), Zambia (MTN), Tanzania (Vodacom), and Mozambique (Vodacom).

Which SIM option is best for me?

You can choose between Managed APN, Business Prepaid, Business Contract or IoT Roaming SIM options. To discuss which SIM type is best for your specific application, contact our sales team where a specialist can guide you through SIM & network options, how to order SIMs and how to get started.

Can I use my existing SIMs?

Yes, SIMcontrol can manage existing SIMs (prepaid, postpaid & private APN) from most mobile networks. This means that SIMs do not need to be swapped out with new SIMs. (This may be SIM type & network dependent, so get in touch to confirm if your existing SIM type is available).

How secure is the SIMcontrol platform?

Security is a top priority at SIMcontrol. The platform uses advanced security measures, including encryption and two-factor authentication, to protect your data. It is a highly secure enterprise platform with multiple user levels & logs of all user activities. It offers risk management features such as usage restrictions & real-time SIM locking to prevent misuse of your SIM cards and cellular data devices.

How can I access SIMcontrol?

SIMcontrol is a cloud-based platform that can be accessed through any web browser. There are multiple user levels that can be set up.

How can I integrate SIMcontrol into my existing business platforms?

SIMcontrol provides user-friendly APIs that allow you to integrate SIM management seamlessly into your existing platforms or business processes.

What is the difference between a Public APN and Private APN?

APN stands for Access Point Name. It is the name of a gateway and point of entry onto the IP network (internet) from a mobile network. Public APN is the default option that is associated with all SIM subscriptions of a given mobile network. APN names are set up on each cellular device's settings. The Public APN allows devices access to the Internet without any additional steps or firewalling (often called "open internet". A Private APN, (also called Corporate APN, Enterprise APN or Custom APN) is used to access a specific private network. Here, the SIM subscription must be provisioned on this specific APN gateway, and APN settings have to be updated in the cellular device. Here, the traffic flows directly from the device via the mobile network to a managed private network, where it terminates. This traffic does not travel across the normal internet.

What is Pooled Data and how does it benefit my business?

Pooled Data is a key feature of the Managed Private APN product. It allows all your SIMs & devices to draw from a shared pool of mobile data. This pool is also shared between SIMs from Vodacom and MTN and bills data in 1kb increments. This creates efficiency, avoids data expiry, and removes the risk of out-of-bundle data costs ensuring maximum cost-effectiveness.

How much does SIMcontrol cost?

Total cost of SIM ownership has three cost components: SIM supply & activation, monthly network and management fees and data cost. The cost of using SIMcontrol depends on the size of your SIM fleet and the type of SIM and mobile data options you require. Please contact our sales team for independent network-agnostic advice and pricing options.

How do I get support if I encounter issues with SIMcontrol or a deployed SIM?

Our dedicated customer support team has many years of SIM management experience, specifically with IoT, M2M and critical router deployments. They are available to assist you with any issues or questions you may have regarding the SIMcontrol platform or You can reach us via our online Help Desk, email or by phone.

How do I get started with SIMcontrol?

Getting started with SIMcontrol is easy - no long term contracts means it is easy to try it out. Sign up online to try it out today. If you need advice, assistance or more information, contact our sales team where a specialist can guide you through SIM & network options, how to order SIMs and how to get started.

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