simcontrol nps customersuccess customersupport

Our customers' rating for SIMcontrol is double the industry average.

1 February, 2022 | Isil Sumer
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Our customers love SIMcontrol, and we love them. 

Net Promoter Score (NPS) is a measure of customer satisfaction calculated on the basis of answers to a simple question: Would you recommend us to another company? 

Every year, our Customer Success team puts the NPS question together with some other questions about what customers want from SIMcontrol. We shared them with customers in December 2021 to measure our NPS. We scored 65 points. This makes us one of the most highly-rated software platforms in terms of customer opinion. NPS varies between -100 and +100. The calculation is quite simple: it is the percentage of promoters minus the percentage of detractors. Companies that score 50 and above are considered to be the best in the industry.

The average global NPS score for software products is 32 based on the ratings from more than 200,000 companies across different industries. SIMcontrol’s score is more than double the average. This puts us among the top 1% of SaaS companies across Africa.  

“We are very pleased that our customers rate us so highly and are willing to recommend us to their friends and colleagues” said Kees Snijders, MD of Flickswitch. “Our high NPS score is a significant achievement and we are very proud of it because it reflects our commitment to our customers.” he added.

SIMcontrol always strives to excel. While these results are excellent, we continue working hard every day to provide our customers with the best service and solutions for Enterprise Data Connectivity.